Rmade Customer Service
How can we help you?
Find answers, manage your orders, or contact Rmade Support — describe your problem in your own words and we'll point you to the fix.
Describe your problem in your own wordswe'll point you to the fix
Popular Help
Where customers start
Where customers start
Track my order
Live status and delivery milestones
Return an item
Start or manage a return
Check my refund
Refund status at a glance
Delivery problem
Late, missing or failed delivery
Payment problem
Failed or duplicate charges
Product problem
Damaged, faulty or wrong product
Warranty
Warranty cover and claims
Contact support
Talk to the Rmade team
Help Centre
Step-by-step guides
Self-Service Guides
Pick a category
Step-by-step guides and tools for lighting design, solar installation and everyday support.
Pick a category
Lighting Design
Plan, choose and visualise lighting for any room or outdoor space.
Solar Installation
Size, cost and plan a solar system — from calculator to install.
General Support
Orders, delivery, returns, refunds and everything else.
AI Support Assistant
Rmade Assist
Ask me anything — I'm context-aware, and I only answer from approved Rmade information and your real account records.
Rmade Assist
Sign in for smarter answers
I can look at your actual orders, returns and support requests once you're signed in — and flag problems before you ask.
Sign InHow I work
- I only answer from approved Rmade information and your real account records.
- I spot problems on your account proactively and point you to the fix.
- If I can't confirm something, I'll say so and connect you to the team.
- I never make up orders, policies, dates or refunds.
Also on WhatsApp
Chat with me right inside WhatsApp — the same assistant, the same verified answers, straight from your phone.
Chat on WhatsAppStill need a human?
Our support team is ready. Every enquiry gets a tracking number, and you'll get a reply from a real person.