Rmade Help Centre
Help Centre
Step-by-step guides for orders, delivery, returns, refunds and more.
Orders
How to Track Your Order
Check live order status and delivery milestones in My Orders or via Track Order.
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Placing Your First Order (Add to Quote)
How Rmade's quote-first ordering flow works, from Add to Quote to checkout.
Read articleDelivery
Delivery Explained
How delivery estimates work, how to track your parcel, and what to do if it's late or damaged.
Read articlePayments
Payments Explained
Accepted payment methods, what to do about failed or duplicate charges, and invoices.
Read articleReturns
How to Return an Item
Start a return from your delivered order and follow it through to approval and refund.
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How Refunds Work
When refunds are processed, how long they take, and how to check the status.
Read articleWarranty
Warranty Claims Guide
What warranty covers, how to make a claim, and what to have ready.
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Choosing the Right Lighting for Every Room
How to layer ambient, task and accent lighting for each room — plus warm vs cool white explained.
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Managing Your Account
Update your details, manage addresses, recover your password, and exercise your privacy rights.
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Lighting Brightness Explained: Lumens vs Watts
Lumens vs watts vs Kelvin — how to read lighting specs and choose the right brightness.
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Planning a Solar System for Load Shedding
Work out what you need to power, understand panels, batteries and inverters, and size your system.
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What to Expect from a Solar Installation
From site survey to handover — what happens on solar installation day and afterwards.
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