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Delivery
Delivery Explained
How delivery estimates work, how to track your parcel, and what to do if it's late or damaged.
Delivery estimates
Estimated delivery dates are shown at checkout and on your order tracking page. Estimates depend on your selected delivery area and the products in your order — larger or made-to-order items can take longer.
Tracking your delivery
Once your order ships, the tracking page shows progress milestones and an estimated arrival date. We'll also move your order status to Shipped so you know it's on the way.
If something goes wrong
- Not arrived by the estimate? Check Track Order first — couriers occasionally update late. If it still shows in transit past your estimate, contact support with your order number.
- Arrived damaged? Photograph the packaging and product before opening further, then contact support within 48 hours so we can arrange a return or replacement.
- Missing items? Contact support with your order number — we'll check the pick list and get the missing items to you.
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